Privacy Policy
Privacy Policy
Last updated: August 2026
Elvéra respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Elvéra, its affiliates and service providers collect, use, disclose, store and otherwise process your personal information when you visit our website, place an order, enrol in a subscription, create an account, contact customer support, sign up for marketing or otherwise interact with us.
This Privacy Policy applies to getelvera.com, related Elvéra websites, landing pages, checkout pages, account portals and other online services that link to this Privacy Policy.
By using our website or purchasing from us, you acknowledge that you have read this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect different categories of personal information depending on how you interact with us.
Information You Provide Directly
When you place an order, create an account, subscribe or contact us, we may collect:
• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order history
• Subscription details
• Customer support communications
• Any other information you choose to provide
Payment Information
When you make a purchase, payment information is typically processed by our third party payment providers.
We may receive limited payment related information such as:
• Payment method type
• Last four digits of your payment card
• Billing status
• Payment authorisation result
• Transaction information
We do not generally store complete payment card details ourselves.
Account and Subscription Information
If you create an account or enrol in a subscription, we may collect:
• Login and account information
• Subscription status
• Recurring billing dates
• Shipment history
• Subscription changes
• Pauses or cancellations
• Account activity
Elvéra subscriptions renew every 30 days until cancelled.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information including:
• IP address
• Browser type
• Device type
• Operating system
• Referral information
• Pages viewed
• Time spent on pages
• Website interactions
• Cart and checkout activity
• Purchase activity
• Session identifiers
• Cookie and tracking technology data
Marketing and Communications Data
If you sign up for email or SMS communications, complete a form, participate in a promotion or interact with our advertising, we may collect:
• Email marketing status
• SMS marketing status
• Campaign engagement information
• Email opens and clicks
• Advertising attribution information
• Survey responses
• Communication preferences
Information From Third Parties
We may receive personal information from third parties including:
• Payment processors
• Shipping and fulfilment providers
• Subscription management platforms
• Ecommerce platforms
• Analytics providers
• Advertising partners
• Social media platforms
• Fraud prevention providers
• Customer support providers
• Email and SMS service providers
HOW WE USE PERSONAL INFORMATION
We may use your personal information for the following purposes.
Providing Our Products and Services
We use information to:
• Process and fulfil orders
• Ship products
• Manage subscriptions and recurring orders
• Process returns and refunds
• Send order confirmations and shipping updates
• Provide account access
• Deliver customer support
Processing Payments and Preventing Fraud
We may use information to:
• Process and verify payments
• Detect suspicious transactions
• Prevent fraud and chargeback abuse
• Investigate payment disputes
• Enforce our Terms and policies
• Maintain payment and account security
Communicating With You
We may use your information to send:
• Order confirmations
• Shipping updates
• Subscription communications
• Subscription reminders
• Billing notifications
• Account notifications
• Cart reminders
• Customer service responses
• Marketing emails and SMS where permitted by law
Transactional communications relating to your orders, payments or subscriptions may still be sent if you opt out of marketing communications.
Improving Our Website and Business
We may use information to:
• Analyse website traffic
• Understand customer behaviour
• Improve user experience
• Optimise checkout and subscription functionality
• Develop products and offers
• Measure campaign effectiveness
• Diagnose technical issues
Advertising and Marketing
Subject to applicable consent and privacy requirements, we may use information to:
• Display relevant advertising
• Build advertising audiences
• Measure advertising performance
• Understand advertising attribution
• Retarget website visitors
• Exclude recent customers from certain advertising campaigns
COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, scripts and similar technologies.
These technologies may be used for:
• Essential website functionality
• Cart and checkout functionality
• Account authentication
• Analytics and reporting
• Personalisation
• Advertising and retargeting
• Campaign measurement
You may manage cookies through your browser settings, device settings or the consent management tools available on our website where applicable.
Blocking certain cookies may affect website functionality.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.
Service Providers
This may include providers that assist us with:
• Ecommerce infrastructure
• Payment processing
• Order fulfilment
• Shipping and logistics
• Subscription management
• Customer support
• Email and SMS communications
• Fraud prevention
• Analytics
• Cloud hosting and IT services
Advertising and Analytics Partners
Subject to applicable privacy requirements, we may disclose certain identifiers, browsing activity, transaction information and marketing engagement information to advertising networks, analytics providers and social media platforms.
This may be used to measure advertising effectiveness, understand customer behaviour and provide relevant advertising.
Professional Advisers
We may disclose information where reasonably necessary to accountants, auditors, lawyers, insurers and other professional advisers.
Business Transactions
If Elvéra or the business operating Elvéra is involved in a merger, acquisition, restructuring, financing transaction, sale of assets or similar transaction, relevant personal information may be disclosed as part of that process where permitted by law.
Legal Requirements
We may disclose personal information where reasonably necessary to:
• Comply with applicable law or legal process
• Respond to lawful requests from authorities
• Protect our legal rights or property
• Investigate suspected fraud
• Enforce our Terms and policies
• Protect customers or members of the public
DIRECT MARKETING
Where permitted by applicable Australian law, we may send promotional emails or SMS messages about Elvéra products, offers, educational content and other relevant updates.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing emails by using the unsubscribe link contained in the email.
You can opt out of SMS marketing by following the opt out instructions contained in the message, including replying STOP where applicable.
You can also contact us at:
Opting out of marketing does not prevent us from sending necessary transactional communications relating to your orders, payments, subscriptions or account.
SUBSCRIPTIONS AND RECURRING BILLING DATA
If you enrol in an Elvéra subscription, we process information necessary to administer your subscription and recurring orders.
This may include:
• Subscription status
• Recurring billing dates
• Payment tokens managed by our payment providers
• Recurring order history
• Shipment history
• Account changes
• Pauses and cancellations
• Customer support communications relating to your subscription
Elvéra subscriptions renew every 30 days until cancelled.
We may use subscription and transaction information to administer recurring payments, fulfil recurring orders, provide customer support, investigate payment disputes and prevent fraud or abuse.
Full payment card information is generally handled by our payment providers rather than stored directly by Elvéra.
CUSTOMER SUPPORT COMMUNICATIONS
If you contact us by email, chat, contact form, social media or another support channel, we may retain and review those communications where reasonably necessary for:
• Responding to your request
• Managing your order or subscription
• Training and quality assurance
• Resolving disputes
• Preventing fraud
• Enforcing our policies
Please avoid sending sensitive health or other personal information unless it is necessary for us to resolve your request.
REVIEWS AND USER GENERATED CONTENT
If you submit a review, testimonial, photograph, comment or similar content, we may process and use that information in accordance with our Terms and applicable law.
Content you choose to submit for publication may become publicly visible.
Please do not submit personal information that you do not want made public.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
• Fulfil orders and subscriptions
• Provide customer support
• Maintain accounting and tax records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Establish, exercise or defend legal claims
Retention periods vary depending on the type of information, why it was collected and applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to destroy or de identify it where required by applicable law.
DATA SECURITY
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
INTERNATIONAL DISCLOSURE AND DATA PROCESSING
Some of our service providers may operate or process personal information outside Australia.
Where applicable, personal information may therefore be disclosed to or processed by recipients located overseas.
We take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable privacy requirements.
CHILDREN'S PRIVACY
Our website and products are intended for adults.
We do not knowingly collect personal information from children where we do not have an appropriate lawful basis to do so.
If you believe a child has provided personal information to us inappropriately, please contact:
YOUR PRIVACY RIGHTS
Depending on applicable Australian privacy law and your circumstances, you may have rights relating to your personal information, including the ability to:
• Request access to personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Ask questions about how we collect, use or disclose your personal information
• Withdraw consent where processing relies on your consent
• Opt out of direct marketing
• Make a privacy complaint
To make a request, contact:
We may need to verify your identity before processing certain requests.
PRIVACY COMPLAINTS
If you believe we have not handled your personal information appropriately, please contact us first so we can investigate your concern.
Email: info@getelvera.com
We will review privacy complaints and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
THIRD PARTY WEBSITES AND SERVICES
Our website may contain links to third party websites, platforms, plug ins, social media features or services.
We are not responsible for the privacy practices of those third parties.
When you interact directly with a third party, their own privacy policies and terms may apply.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date.
Where required by applicable law, we may provide additional notice of material changes.
CONTACT US
If you have questions about this Privacy Policy, how we process your personal information or wish to make a privacy request or complaint, please contact:
Elvéra
Email: info@getelvera.com