Privacy Policy
Elvéra — Privacy Policy
Elvéra respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Elvéra, our affiliates, service providers, and technology partners collect, use, disclose, store, and otherwise process your personal information when you visit our website, place an order, enrol in a subscription, create an account, contact support, sign up for marketing communications, or otherwise interact with us.
This Privacy Policy applies to all Elvéra websites, checkout pages, account portals, subscriptions, products, marketing campaigns, and related online services that link to this Privacy Policy.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Information You Provide Directly
When you place an order, subscribe, create an account, or contact support, we may collect:
• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order history
• Subscription details
• Customer support communications
• Any additional information you choose to provide
Payment Information
Payments are processed securely through third-party payment providers.
We may receive limited payment-related information, including:
• Payment method type
• Billing status
• Payment authorisation results
• Last four digits of your payment card
We do not generally store full payment card information unless lawfully permitted and explicitly disclosed.
Account & Subscription Information
If you create an account or enrol in a subscription, we may collect:
• Login credentials
• Subscription preferences
• Billing dates
• Shipment frequency
• Cancellation history
• Account activity
Automatically Collected Information
When you visit our website, we and our partners may automatically collect:
• IP address
• Device type
• Browser type
• Operating system
• Referral URLs
• Pages viewed
• Session activity
• Cart activity
• Purchase activity
• Analytics and tracking data
• Cookie identifiers and similar technologies
Marketing & Advertising Data
If you interact with our marketing, we may collect:
• Email subscription status
• SMS subscription status
• Campaign engagement data
• Ad attribution data
• Survey responses
• Preferences and interests
Information From Third Parties
We may receive information from:
• Payment processors
• Fulfilment and shipping partners
• Subscription software providers
• Advertising and analytics partners
• Social media platforms
• Fraud prevention providers
• Customer support platforms
How We Use Personal Information
We may use personal information to:
• Process and fulfil orders
• Manage subscriptions
• Process payments and refunds
• Provide customer support
• Detect fraud and suspicious activity
• Send order and shipping updates
• Improve website functionality and checkout experience
• Personalise advertising and marketing campaigns
• Analyse website usage and campaign performance
• Enforce our Terms and policies
• Comply with legal obligations
We do not use personal information to provide medical advice or make medical decisions.
Cookies & Tracking Technologies
We and our partners may use cookies, pixels, scripts, SDKs, tags, and similar technologies for:
• Essential website functionality
• Cart and checkout performance
• Account authentication
• Analytics and reporting
• Advertising and retargeting
• Campaign measurement
• Personalisation
You may manage cookie preferences through your browser settings or any consent management tool we provide.
Please note that disabling certain cookies may affect website functionality.
Advertising & Retargeting
We may work with advertising and analytics partners to deliver relevant advertising and measure campaign effectiveness.
This may include sharing certain identifiers, browsing activity, device information, and transaction-related data with platforms such as advertising networks, analytics providers, and social media partners.
Depending on your jurisdiction, this activity may constitute “targeted advertising,” “sharing,” or a “sale” of personal information under applicable law.
You may opt out where required by law by contacting us at info@getelvera.com or by using any available consent or privacy controls on our website.
Email & SMS Marketing
If you opt in, we may send promotional emails and SMS messages relating to:
• Product offers
• Educational content
• Subscription reminders
• Promotions and updates
You may unsubscribe at any time:
• By clicking the unsubscribe link in emails
• By replying STOP to SMS messages where applicable
• By contacting info@getelvera.com
Message and data rates may apply.
Even if you opt out of marketing communications, we may still send transactional or service-related messages relating to your orders, subscriptions, billing, or account activity.
Subscriptions & Recurring Billing
If you enrol in a subscription, we process information necessary to manage recurring billing, delivery schedules, shipment history, reminders, and cancellation requests.
This may include:
• Subscription frequency
• Billing dates
• Shipment history
• Account update activity
• Cancellation records
We may also use this information for fraud prevention and dispute management.
Customer Support Communications
If you contact us by email, chat, social media, or web form, we may store and review those communications for:
• Customer support
• Quality assurance
• Fraud prevention
• Dispute resolution
• Policy enforcement
Please do not send sensitive medical information unless necessary for your support request.
Reviews & User Content
If you submit a review, testimonial, comment, or similar content, we may use that content in accordance with applicable law and our Terms.
Please avoid submitting information you do not want publicly visible.
How We Share Personal Information
We may disclose information to:
• Payment processors
• Fulfilment and logistics providers
• Subscription software providers
• Customer support providers
• Email and SMS platforms
• Fraud prevention providers
• Analytics and advertising partners
• Professional advisers and legal authorities where required
We may also disclose information as part of a merger, acquisition, financing transaction, or sale of business assets.
Data Retention
We retain personal information for as long as reasonably necessary to:
• Fulfil orders and subscriptions
• Provide support
• Maintain legal and accounting records
• Resolve disputes
• Enforce agreements
• Comply with applicable law
Retention periods vary depending on the nature of the information and legal requirements.
Data Security
We use commercially reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
International Transfers
Your information may be transferred to, stored in, or processed in countries outside your place of residence where data protection laws may differ.
Where required, we implement reasonable safeguards for international transfers.
Children’s Privacy
Our products and website are not directed toward children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact info@getelvera.com.
Your Privacy Rights
Depending on your location, you may have rights to:
• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to certain processing
• Withdraw consent where applicable
• Opt out of targeted advertising or data sharing
• Request information regarding collected data categories
To exercise applicable rights, contact:
We may request identity verification before processing requests.
California Privacy Rights
California residents may have additional rights under California privacy laws, including rights relating to access, deletion, correction, and opting out of certain data sharing or targeted advertising practices.
We do not knowingly sell personal information of minors under applicable legal age thresholds.
Third-Party Services
Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of those third parties.
Changes To This Privacy Policy
We may update this Privacy Policy periodically.
If material changes are made, we may provide notice through our website, email communications, or other appropriate methods.
Updated policies apply to future use of the website and future purchases after the effective date.
Contact
Elvéra
Email: info@getelvera.com
Short Cookie & Advertising Disclosure
“We and our partners use cookies and similar technologies for essential website functions, analytics, personalisation, and advertising. Depending on your location, you may have the right to manage your preferences or opt out of certain data sharing.”