Shipping Policy

Elvéra — Shipping Policy

At Elvéra, we aim to make shipping simple, reliable, and transparent.

Below you’ll find important information regarding order processing, shipping timelines, tracking, and delivery within the United States.

Shipping Availability

We currently ship within the United States only.

At this time, we do not ship internationally.

Shipping Costs

All shipping costs are clearly displayed at checkout before payment is completed.

No hidden fees or unexpected charges will be added after checkout.

Order Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday).

Order cut-off time: 20:00 CST (Chicago Time).

Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Estimated delivery time within the United States: 5–8 business days.

Please note that delivery times are estimates only and may vary depending on:

• Carrier delays
• Weather conditions
• High shipping volume periods
• Incorrect shipping information provided at checkout

Shipping Process

All orders are shipped with tracking through trusted shipping carriers.

Every shipment includes:

• Tracking information
• Delivery confirmation where available
• Secure packaging

Once your order ships, you will receive a tracking email with your tracking link.

Tracking Your Order

You may track your order using the tracking link provided in your shipping confirmation email.

If you need assistance locating your tracking information, please contact our support team.

Subscription Orders

Subscription orders follow the same processing and delivery timelines as one-time purchases.

Customers may manage, pause, or cancel subscriptions through their customer portal prior to the next billing date.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is submitted, delivery delays or failed delivery may occur.

Please contact support immediately if you notice an address error after placing your order.

Lost, Delayed, or Damaged Packages

If your order is lost, significantly delayed, damaged, or arrives incomplete, please contact us within 7 days of the marked delivery date.

After review, we may provide:

• A replacement shipment
• Store credit
• A refund where appropriate

Resolution decisions are made at our discretion based on carrier information and order history.

Missing Items

If your order arrives with missing items, please contact us within 7 days of delivery.

Email: info@getelvera.com

Our team will investigate and resolve the issue as quickly as possible.

Shipping Restrictions

We reserve the right to limit or refuse shipment to certain addresses, regions, forwarding services, freight forwarding warehouses, or high-risk orders at our discretion.

Contact

If you have any shipping questions, our support team is happy to assist.

Email: info@getelvera.com

Support Hours: Monday–Saturday, 09:00–18:00 CST