Terms of Service

Last updated: August 2026

ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) govern your access to and use of:

• getelvera.com and related Elvéra websites
• checkout pages and landing pages
• products and subscription services offered by Elvéra

By accessing our website, placing an order, creating an account or enrolling in a subscription, you agree to these Terms.

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

If you do not agree with these Terms, you must not use the website or purchase our products.

MODIFICATION OF TERMS

Elvéra may update these Terms from time to time.

Any changes will be published on our website with an updated revision date and will apply in accordance with applicable law.

Changes will not remove any rights relating to orders placed before the updated Terms took effect where those rights cannot lawfully be excluded or modified.

WEBSITE ACCESS

We grant you a limited, non-exclusive and non-transferable right to access and use our website for personal and non-commercial purposes.

We may:

• modify or discontinue parts of the website
• restrict or terminate access where reasonably necessary
• refuse orders where reasonably necessary

We are not responsible for temporary website interruptions caused by maintenance, technical issues or circumstances outside our reasonable control.

USER ACCOUNTS

If you create an account:

• you must provide accurate and current information
• you are responsible for protecting your login credentials
• you must notify us if you become aware of unauthorised access to your account

Elvéra may suspend or terminate accounts where we reasonably suspect fraudulent activity, misuse or a violation of these Terms.

PROHIBITED USE

You agree not to:

• violate applicable law
• interfere with website security
• upload malicious code
• use unauthorised automated tools to access or scrape the website
• impersonate another person
• engage in fraudulent activity

We reserve the right to investigate suspected violations and, where appropriate, cooperate with relevant authorities.

INTELLECTUAL PROPERTY

Unless otherwise stated, all content on our website, including text, graphics, logos, images, product descriptions and software, is owned by or licensed to Elvéra.

You may not copy, reproduce, distribute or commercially exploit our website content without prior written permission.

PRODUCT INFORMATION AND HEALTH DISCLAIMER

Elvéra products are complementary health products and are not intended to diagnose, treat, cure or prevent disease unless expressly permitted by applicable Australian law.

Information provided on our website is for general informational purposes and should not be considered medical advice or used as a substitute for advice from a qualified healthcare professional.

You should consult an appropriate healthcare professional before using a supplement if you are pregnant, breastfeeding, taking medication or have a medical condition.

Individual experiences and results may vary.

ORDERS AND PAYMENT

Submitting an order constitutes an offer to purchase the products shown in your order.

All orders are subject to acceptance by Elvéra.

We may refuse or cancel an order where reasonably necessary, including in cases of:

• suspected fraud
• payment failure
• incorrect pricing
• product unavailability
• unusual or unauthorised purchasing activity

By providing a payment method, you authorise Elvéra to charge that payment method for the amounts presented to you when purchasing, including applicable product costs, shipping charges, taxes and subscription renewals.

If you select a subscription, you authorise Elvéra to automatically charge the recurring subscription amount associated with your selected plan every 30 days until cancelled.

PRICING AND AVAILABILITY

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Prices and promotional offers may change from time to time.

The price applicable to your order will be displayed before you complete your purchase.

Any changes to future subscription pricing will be communicated where required by applicable law.

We cannot guarantee permanent product availability. If we are unable to fulfil an order after payment has been taken, we will provide an appropriate refund.

SHIPPING AND DELIVERY

We currently ship throughout Australia.

Processing times, estimated delivery times, tracking information and other shipping conditions are described in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing or other circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights or consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.

SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Elvéra offers subscription purchase options.

When you select a subscription, your subscription automatically renews every 30 days until cancelled.

Your selected payment method will automatically be charged the recurring subscription price associated with your selected plan every 30 days.

Your first subscription order may include promotional free products, gifts or other promotional goodies.

Free products, gifts, goodies and promotional discounts included with a subscription offer apply to your initial order only.

After your initial order, each recurring order contains only the quantity of products included in your paid subscription. Free products, gifts and promotional goodies included with your initial order are not included with recurring orders.

Buy One Subscription

Your initial order contains 1 pouch for $49.95 AUD.

Every 30 days thereafter, you will be charged $49.95 AUD and receive 1 pouch.

Buy 2, Get 2 Free Subscription

Your initial order contains 4 pouches for $99.90 AUD. You pay for 2 pouches and receive 2 additional pouches free.

Your subscription does not renew after 120 days. Your first recurring payment occurs 30 days after your initial order.

Every 30 days thereafter, you will be charged $99.90 AUD and receive 2 pouches.

The 2 free pouches and any promotional gifts or goodies are included with your initial order only.

Buy 3, Get 3 Free Subscription

Your initial order contains 6 pouches for $149.85 AUD. You pay for 3 pouches and receive 3 additional pouches free.

Your subscription does not renew after 180 days. Your first recurring payment occurs 30 days after your initial order.

Every 30 days thereafter, you will be charged $149.85 AUD and receive 3 pouches.

The 3 free pouches and any promotional gifts or goodies are included with your initial order only.

Your subscription will continue to renew every 30 days until cancelled.

SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time through your customer portal or by contacting our support team.

To prevent your next recurring payment from being processed, cancellation must be completed at least 24 hours before your next scheduled billing date.

Cancelling your subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed.

If a recurring payment has already been processed, we may not be able to stop the corresponding order before it enters fulfilment or is dispatched. Your cancellation will then apply to future subscription renewals.

Nothing in this section excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

RETURNS AND REFUNDS

Returns, refunds and the Elvéra 90 Day Satisfaction Guarantee are governed by our Returns & Refunds Policy.

The Returns & Refunds Policy forms part of these Terms and should be reviewed before purchasing.

Nothing in our Returns & Refunds Policy or these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

USER CONTENT

Customers may submit reviews, comments, photographs or testimonials.

By submitting content to Elvéra, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for legitimate business and marketing purposes.

You confirm that content you submit:

• is truthful to the best of your knowledge
• does not infringe third-party rights
• does not contain unlawful material

DISCLAIMERS

We make reasonable efforts to ensure information presented on our website is accurate and current.

However, we do not guarantee that the website will always be uninterrupted, completely error-free or continuously available.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or other rights where doing so would be unlawful.

To the extent permitted by law, Elvéra will not be responsible for losses that were not reasonably foreseeable or were not directly caused by our breach of these Terms.

Nothing in this section affects your rights under the Australian Consumer Law.

INDEMNIFICATION

Where permitted by applicable law, you are responsible for losses reasonably incurred by Elvéra as a direct result of your fraudulent activity, unlawful use of our website or deliberate violation of these Terms.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy provided by the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

The Elvéra 90 Day Satisfaction Guarantee is an additional commercial guarantee and does not replace your statutory consumer rights.

GOVERNING LAW

These Terms are governed by the applicable laws of Australia and the laws of the Australian state or territory that apply to your transaction.

Nothing in these Terms limits any mandatory rights or protections available to you under Australian law.

FORCE MAJEURE

Elvéra will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, significant supply chain disruptions, governmental actions, internet or infrastructure failures and carrier disruptions.

This does not affect any rights or remedies that cannot lawfully be excluded.

SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

ENTIRE AGREEMENT

These Terms, together with the policies referenced within them and the information presented to you when placing your order, form the agreement between you and Elvéra concerning your purchase and use of our website.

Nothing in this section limits rights arising from information or representations that legally form part of your consumer contract.

CONTACT INFORMATION

For questions regarding these Terms, your order or your subscription, please contact:

Elvéra

Email: info@getelvera.com