Terms of Service

Elvéra — Terms & Conditions

Last Updated: February 2026

Important Notice Regarding Dispute Resolution

These Terms contain a binding arbitration agreement and class action waiver that affect your legal rights.

Except where prohibited by applicable law, disputes between you and Elvéra will be resolved through individual binding arbitration rather than court proceedings or class actions.

Please review the “Dispute Resolution & Arbitration” section carefully.

Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of:

• elvera.com and related websites
• Checkout pages, landing pages, and customer portals
• Elvéra products and subscription services

By accessing the website, placing an order, creating an account, or enrolling in a subscription, you agree to these Terms.

If you do not agree, you must discontinue use of the website and services.

You represent that you are at least 18 years old and legally capable of entering into a binding agreement.

Modification of Terms

We may update these Terms periodically.

Updated Terms become effective immediately upon publication on the website unless otherwise required by law.

Continued use of the website after updates constitutes acceptance of the revised Terms.

Website Access

Elvéra grants you a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes.

We reserve the right to:

• Modify or discontinue website features
• Restrict or terminate access
• Refuse service at our discretion
• Investigate misuse or suspicious activity

We are not responsible for temporary interruptions or technical issues affecting website availability.

User Accounts

If you create an account:

• You must provide accurate information
• You are responsible for maintaining account confidentiality
• You must notify us of any unauthorised account access

We may suspend or terminate accounts suspected of fraud, abuse, or violations of these Terms.

Prohibited Use

You agree not to:

• Violate applicable laws or regulations
• Interfere with website security or functionality
• Upload malicious code or harmful software
• Use bots, scraping tools, or automated systems without permission
• Impersonate another individual or entity
• Engage in fraudulent or abusive activity

We reserve the right to investigate violations and cooperate with law enforcement where appropriate.

Intellectual Property

All website content, including:

• Text
• Graphics
• Logos
• Images
• Product descriptions
• Website design
• Software and branding elements

is owned by or licensed to Elvéra and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.

Product Information & Health Disclaimer

Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA).

Products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on this website is for informational and educational purposes only and does not constitute medical advice.

Customers should consult a qualified healthcare professional before starting any supplement program.

Individual results may vary.

Orders & Payment

Submitting an order constitutes an offer to purchase products subject to acceptance by Elvéra.

We reserve the right to:

• Refuse or cancel orders
• Limit purchase quantities
• Correct pricing or website errors
• Cancel suspected fraudulent transactions

By providing payment information, you authorise Elvéra to charge your payment method for:

• Product purchases
• Shipping charges
• Applicable taxes
• Subscription renewals

If payment authorisation fails, the order may be cancelled.

Pricing & Availability

Prices are subject to change without notice.

We do not guarantee continuous product availability.

If a product becomes unavailable after purchase, we may cancel the order and issue a refund.

Shipping & Delivery

Orders are shipped through third-party carriers within the United States.

Estimated delivery times are not guaranteed.

Elvéra is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Incorrect shipping information
• Operational disruptions outside our control

Delivery confirmation from the carrier may be considered proof of delivery.

Risk of loss transfers to the customer upon delivery to the carrier.

Subscriptions & Automatic Renewal

Elvéra may offer subscription purchase options with recurring billing and automatic shipments.

By enrolling in a subscription, you agree that:

• Your payment method will be automatically charged
• Orders will continue until cancelled
• Subscription pricing may change with notice where required by law

Subscription Cancellation

Subscriptions may be cancelled at any time before the next billing date.

To avoid the next renewal charge, cancellation requests should be submitted at least 24 hours before billing.

Once a subscription order enters fulfilment processing, it cannot be cancelled or stopped.

If cancellation occurs after billing, the current shipment will still be processed and cancellation will apply to future renewals only.

Returns & Refunds

Returns and refunds are governed by the Elvéra Refund Policy available on our website.

The Refund Policy forms part of these Terms.

Customers should review the Refund Policy before purchasing products.

User Content

If you submit reviews, testimonials, comments, or other content, you grant Elvéra a worldwide, royalty-free licence to use, reproduce, display, distribute, and publish that content for marketing and business purposes.

You represent that submitted content:

• Is truthful and accurate
• Does not violate third-party rights
• Does not contain unlawful or misleading material

Disclaimers

The website and products are provided “as is” and “as available.”

To the maximum extent permitted by law, Elvéra disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of information

We do not guarantee uninterrupted or error-free website operation.

Limitation of Liability

To the maximum extent permitted by law, Elvéra shall not be liable for:

• Indirect damages
• Consequential damages
• Incidental damages
• Loss of profits
• Loss of data

arising from the use of the website or products.

Total liability shall not exceed the greater of:

• The amount paid by the customer during the previous 12 months
• Or $100 USD

Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply.

Indemnification

You agree to indemnify and hold harmless Elvéra and its affiliates from claims arising from:

• Violations of these Terms
• Misuse of products
• Unlawful use of the website
• Violations of third-party rights

Dispute Resolution & Arbitration

Except where prohibited by law, disputes between you and Elvéra shall be resolved exclusively through binding individual arbitration rather than court proceedings.

Arbitration shall be conducted by a neutral arbitrator under applicable arbitration rules.

Both parties waive the right to a jury trial.

Class Action Waiver

You agree that disputes may only be resolved individually.

You waive the right to participate in:

• Class actions
• Collective lawsuits
• Representative proceedings

Governing Law

These Terms are governed by the laws of the United States and the State in which Elvéra operates, without regard to conflict of law principles.

Force Majeure

Elvéra shall not be liable for delays or failure to perform obligations resulting from events beyond reasonable control, including:

• Natural disasters
• Supply chain disruptions
• Carrier delays
• Government actions
• Internet outages
• Public health emergencies

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms constitute the complete agreement between you and Elvéra regarding website use, product purchases, and subscriptions.

Contact Information

Elvéra

Support Email: info@getelvera.com